Long time lurker, with some general comments about last night's party. I've been a ST holder for many years (going back to old Comiskey).
In general, I've found that the White Sox will screw up events such as this if it is humanly possible. Any one could tell ahead of time that sending out tickets stating that they will "Admit one person" followed by resending additional tickets a few days before the event that are actually the tickets for admittance would cause problems.
And having employees who turn away customers, arguably their BEST customers, because of White Sox caused confusion is the ultimate example of how not to run customer service.
I saw Christine O'Reilly's name listed earlier, she is not the one running these events. She is in charge of community relations and runs the events related to charity (blue seat sale, ring raffle, etc). She is an extremely helpful person, and probably should be in charge of customer service, but is not.
I believe customer service is still being run by Julie Taylor (I think I have the last name right, but not 100% certain). After you meet and talk to her for a few minutes, you'll understand why some Sox employees have the attitude they have. She has a definite "screw you" attitude that comes through at most times. I have seen her screaming at Sox fans who have legit problems in the past.
The Sox attitude towards ST holders seems to change dramatically based on their season ticket base. In the early nineties when the team was good, they generally treated ST holders like garbage. Then in the late 90's early 00's they were excellent. Probably since ST holders were the only ones buying tickets.
Hopefully they don't repeat the errors of the past. I'm sure they'd like to hold onto these season ticket holders even when the team is not successful on the field, which is inevitable in the future.
