hi8is Posted April 25, 2006 Share Posted April 25, 2006 They tried to rip me off... I sent them an email, and request that you send one as well... the more people sending them emails about this topic, the more likely it is that they will change their policy..... "I just wanted to send you a note in hopes that it would reach the powers that be. You really need to know what is going on at all levels of your company and it is my intention to inform you of one issue. Today I canceled my monthly subscription after having it for 2 months ($29.90). My hope was to have that 2 month prorated to the seasonal package ($79.95 - $29.90 = $50.05) I was basically offering your company 50.05 directly from my bank account or nothing more. They chose to take nothing and not only did they receive nothing, they lost a loyal customer as well. This service is a great convince but I refuse to be taken advantage of. Let me know if you would like to reconsider my offer, it is still on the table. Until then, you will not receive a cent from me this season or any there after in any form of merchandise or service. Sincerely, -Trevor Caesar" You can contact them here... chose the "Subcription" department..... SEND HATEMAIL TO MLB HERE =) Quote Link to comment Share on other sites More sharing options...
chitownsportsfan Posted April 25, 2006 Share Posted April 25, 2006 I'm slow...sorry. What happened? Why are you cancelling? What's their policy on cancelations, e.g. "the fine print". I'm not questioning you, I just would like to know more before I write them an email. And I have heard of numerous bad problems with MLB.TV this year. Quote Link to comment Share on other sites More sharing options...
Felix Posted April 25, 2006 Share Posted April 25, 2006 (edited) So wait, let me try and understand you. You bought it with the monthly package for two months, then wanted to upgrade to the seasonal package with the two months price removed from it's standard $79.99. Right? Or am I just confused? If thats right, the price goes down after the All-Star break IIRC, so you probably could have just held onto the monthly price until that time, then changed. The biggest problem I've had with them is that they billed me twice to start this year, since I purchased a seasonal package for this year, but had a monthly one last year. That was resolved in literally a minute from calling their customer support. I have no complaints at all about their service, and I love it without hesitation because it allows me to see all the Sox games I want, even though I live in New Jersey. Edited April 25, 2006 by Felix Quote Link to comment Share on other sites More sharing options...
Texsox Posted April 25, 2006 Share Posted April 25, 2006 Their policies are pretty straight forward. Take the discount or pay per month. I didn't see a third mix and match program. Quote Link to comment Share on other sites More sharing options...
hi8is Posted April 25, 2006 Author Share Posted April 25, 2006 Yeah, I had the monthly package just to check it out for 2 months.... thats about 30 bucks I wanted to go ahead and upgrade for the whole season... which costs 80 bucks.... 80 - 30 = 50 (what i wanted to pay) they wanted me to pay 80 dollars (which is completely stupid.... i could have got that price when i started the monthly service) they just want to take me for an extra 30 bucks and im taking a stand. thats not right. Quote Link to comment Share on other sites More sharing options...
hi8is Posted April 25, 2006 Author Share Posted April 25, 2006 QUOTE(Texsox @ Apr 25, 2006 -> 10:01 PM) Their policies are pretty straight forward. Take the discount or pay per month. I didn't see a third mix and match program. i guess that i have a problem with companys who fail to understand common logic and value greed as a way to get profit just me thou Quote Link to comment Share on other sites More sharing options...
Texsox Posted April 25, 2006 Share Posted April 25, 2006 QUOTE(hi8is @ Apr 25, 2006 -> 04:13 PM) i guess that i have a problem with companys who fail to understand common logic and value greed as a way to get profit just me thou Nope, they just offer a discount for people that pay all at once. One billing, no followups, and pass the savings on, or at least some of them. Instead of billing you once, they have billed you three times, and put some work into it. A discount for single billing and getting the money in advance doesn't work if they don't bill once and get all their money up front. Quote Link to comment Share on other sites More sharing options...
hi8is Posted April 25, 2006 Author Share Posted April 25, 2006 (edited) QUOTE(Texsox @ Apr 25, 2006 -> 10:17 PM) Nope, they just offer a discount for people that pay all at once. One billing, no followups, and pass the savings on, or at least some of them. Instead of billing you once, they have billed you three times, and put some work into it. A discount for single billing and getting the money in advance doesn't work if they don't bill once and get all their money up front. You do understand that the "work they put into it" is a computer that automaticly sends a debit to my bank each month..... wow, thats a lot of work Edited April 25, 2006 by hi8is Quote Link to comment Share on other sites More sharing options...
Texsox Posted April 25, 2006 Share Posted April 25, 2006 QUOTE(hi8is @ Apr 25, 2006 -> 04:22 PM) You do understand that the "work they put into it" is a computer that automaticly sends a debit to my bank each month..... wow, thats a lot of work And now they have to stop that, remove the debit, and etc. I should have said cost, not work. I worked in a similar industry. We knew how much each transaction would cost. We also knew the advantage of collecting up front, not worrying about the NSFs, less likely someone will cancel, the people who switched bank accounts and forgot to tell us,etc. So we gave a nice discount to not screw with that end of the business. People will stop taking the discount if they knew they could just prorate at some point. That is the main reason. And yours will fall in the monthly subscriber who cancels column. And they will push for more annual subscribers with better and better deals . . . Question, you already expected to pay more than the annual price. Would you have called them the last month and said, give me the annual now and I'll owe nothing? Quote Link to comment Share on other sites More sharing options...
GoodAsGould Posted April 26, 2006 Share Posted April 26, 2006 Im happy with my mlb.tv and if you wanted to do that should of contacted them b4 you started. Also its free for what spring training right? So thats basicly the testing period. Quote Link to comment Share on other sites More sharing options...
YASNY Posted April 26, 2006 Share Posted April 26, 2006 As much as I hate saying this, Texsox is correct. Hi8is, it's your $$$ and you can do what you what to, but you have no realistic complaint. Quote Link to comment Share on other sites More sharing options...
RME JICO Posted April 26, 2006 Share Posted April 26, 2006 Thats sucks man, but thats how most of those deals work. The money you already paid was for the monthly service, which does not apply to the seasonal package. If that was the case, everyone could just pay the monthly fee until they got to $79.95, then get the rest free. That wouldn't make much sense. Quote Link to comment Share on other sites More sharing options...
CanadianSoxFan Posted April 26, 2006 Share Posted April 26, 2006 Ive had no problems with MLB.tv until this week. Maybe its because they are introducing that new thing where you can watch multiple live games at once? That could be why things are getting screwed up..just a thought. Quote Link to comment Share on other sites More sharing options...
SnB Posted April 26, 2006 Share Posted April 26, 2006 while you may not like the way they do it, they certainly didn't "rip you off". Quote Link to comment Share on other sites More sharing options...
hi8is Posted April 26, 2006 Author Share Posted April 26, 2006 true, true. Quote Link to comment Share on other sites More sharing options...
Texsox Posted April 26, 2006 Share Posted April 26, 2006 QUOTE(YASNY @ Apr 26, 2006 -> 03:01 AM) As much as I hate saying this, Texsox is correct. Hi8is, it's your $$$ and you can do what you what to, but you have no realistic complaint. We're not in filibuster, we can agree hell, I think we have a perfect record Filibuster 0% agreement Rest of the board 100% agreement Quote Link to comment Share on other sites More sharing options...
mreye Posted April 26, 2006 Share Posted April 26, 2006 QUOTE(Texsox @ Apr 26, 2006 -> 10:01 AM) We're not in filibuster, we can agree hell, I think we have a perfect record Filibuster 0% agreement Rest of the board 100% agreement You're wrong! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.