QUOTE (NorthSideSox72 @ Aug 29, 2011 -> 08:59 AM)
To me, the whole paper vs electronic for bills and other documents, should be easy to solve. But of course, it is made difficult.
Case in point - I changed a lot of my regular bills, like cable/internet/phone, ComEd, gas, etc., to just automatically come out of my credit card, and also only send me an email bill. Since everything happens on it's own, I was just throwing the bill out anyway.
But then, due to some confusion over an old versus new account, when we got a new credit card (from expiring), Comcast updated our OLD account that had been closed for months, instead of the new one. A bill was missed, then another. Meanwhile, they sent no extra emails, made no phone calls, sent no mail. So of course the bills I got just said "your statement is ready to be viewed", and I didn't know anything was wrong.
Until they cut off our services.
This should be abundantly clear and simple. If someone is on e-bill, keep it that way, but if something has gone wrong - like a missed bill or the like - then you should call, mail, email something other than "view your bill", ANYTHING to get their attention, before actually cutting off their services. Pissed me off, especially since it was them who put the new card info to the wrong account (and after I told them this, they did indeed remove the late charges).
E-bill can be great, if used properly.
Comcast is great for that, I had essentially the same thing happen several times.