QUOTE (bigruss22 @ Jun 1, 2015 -> 02:33 PM)
I went through this process at O'Hare last year and now again yesterday at Midway, the process for passport/security check of re-entering the US as a resident blows. Someone (or some company) clearly made a great pitch to "automate" this process with those self serve kiosks, only for security to still require a real person to ask the same questions.
So the US check requires a kiosk visit and then only has 1 security personnel to ask the questions (literally the same ones). The international line has like 4-5 security personnel. So as a US resident you get in line for a kiosk and then wait in a long ass line to go talk to that one officer. f***ing insane that they bottleneck the US process so badly, and the kiosks do absolutely nothing that the security officer doesn't ask anyways. How the hell did this get approved and implemented? Almost every person in line was amazed at how bad it was.
For the most part every time I have had to go through customs coming back from another country it has been really easy. The only time I really saw it get backed up was coming in from Columbia.