rex, I can't really disagree with you more. There have been hundreds of thousands of stories of homes burning down and all these interviews will be sad, and it sucks they lost their homes, same for rebuilding. But this was an interesting story about an absurd conversation this lady had with AT&T, a story she will probably tell her friends and the neighborhood will be talking about. If it is news to that neighborhood, it is just as much news to the town, because that neighborhood is on the minds of the town b/c of what they are going through. They don't need to get get a response right away as long as they let the phone company get a response. You don't know if that television station did that. News is becoming more and more quickly developing, with blogs and such, news isn't one complete story the next day but 10 small stories updated throughout, this shows that change.