Of course they b**** and moan. Most people don't want a blu-ray player, so they're just being charged a lot extra they don't want.
I would say you are in the minority. If you rest your hands naturally, your thumbs will lay up top on your index fingers, not down by your ring or pinky fingers. The Dual Shock controller's analog sticks are in a terrible location, which is why on virtually all controllers, the most important buttons are not down there.