I knew someone that worked in the ticket office and quit midway through '21 because they just kept bombarding them with work and stopped offering any help to the reps that were still on board. Needless to say, he didnt give a glowing impression of the operation once he left. Even this year I had a rep call me about a ticket plan, only to quit a week later and pass it off to someone else. My interpretation is that retention is tough and it seems to be a thinner operation than what you'd expect on the ticketing side.