He was condescending, and took out his anger on fans quite often.
He didn’t consider whether he was growing the product or not...how he might be coming across to kids at home listening?
Simply, he was a management/front office/ownership spokesperson.
No empathy, and he rarely complimented anyone for making an insightful point...like ever. He was always, I’m this “elite” guy with insiderish knowledge and connections, everyone else is beneath me.
He was always a bigger fan of the Cardinals than Sox, for another.
Listen to C-Span Washington Journal to see it done well. 90% of callers are meatheads that need to be cut off, but they are oh so much more patient with callers. Teach the game if someone doesn’t understand a point. Don’t just mock them and talk down to them and play Hero Ball for the 10-15% who really understand and follow the team religiously.
I highly doubt there are many here who simply loved Chris Rongey and felt he was an excellent ambassador for the organization. Because he wasn’t. Give me a Brooks Boyer every day who is positive, optimistic...Dave Wills, same, or even Scott Merkin. They love the game and the White Sox, not just hearing themselves get the last word in time after time.